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Privacy Policy

This Privacy Policy explains how IOVerge LLC, doing business as LSARS (“LSARS,” “we,” “our,” or “us”), collects, uses, discloses, and safeguards information about visitors to www.lsars.com (the “Site”) and customers of the LSARS permitting intelligence platform (the “Services”). By using the Site or the Services, you consent to the practices described here.

Information We Collect

We collect information you provide directly to us, including your name, business email, organization, phone number, and any messages or attachments you submit through demo requests, contact forms, support inquiries, newsletter signups, or account registration. When you use the Services, we collect project metadata, modeling inputs, file uploads, and the outputs your account generates so that we can deliver the Services and improve their accuracy. We may also receive information about you from third-party sources such as your employer’s identity provider, payment processors, sales-enablement tools, or public business records.

We automatically collect technical information about your device and visit, including IP address, browser type and version, operating system, referring URL, pages viewed, clickstream data, geolocation derived from your IP, and time stamps. We use cookies, local storage, server logs, pixel tags, and similar technologies to recognize you across visits, remember your preferences, secure the platform, and measure performance.

How We Use Information

We use the information we collect to operate, maintain, and improve the Site and the Services; deliver, personalize, and support customer engagements; respond to inquiries and process transactions; communicate about updates, new features, regulatory changes, training, and marketing offers you can opt out of at any time; detect and prevent fraud, abuse, and security incidents; comply with legal obligations and enforce our agreements; and produce de-identified, aggregated analytics to evaluate adoption of the Services.

Cookies and Tracking Technologies

We use strictly necessary cookies for authentication and security, functional cookies to remember preferences such as theme, analytics cookies to measure traffic, and marketing cookies to deliver and measure advertising. You can manage cookie preferences through your browser settings or through any cookie consent banner we display. Disabling certain categories may limit Site functionality.

How We Share Information

We do not sell personal information. We share information with vetted service providers acting on our behalf for hosting, infrastructure, analytics, email delivery, billing, and customer support; with regulators, agencies, and counterparties when you direct us to share permitting artifacts on your behalf; with professional advisors when reasonably necessary; and in connection with a merger, acquisition, financing, or sale of assets. We may disclose information when required by law, legal process, or valid request from public authorities.

Data Retention and Security

We retain personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. We protect information using administrative, technical, and physical safeguards, including encryption in transit, role-based access controls, vendor due diligence, and audit logging. No system is perfectly secure, and you use the Services at your own risk.

Your Rights and Choices

Depending on where you reside, you may have the right to access, correct, delete, or port your personal information, to restrict or object to certain processing, to withdraw consent, and to lodge a complaint with a supervisory authority. You can opt out of marketing emails by using the unsubscribe link in any message. To exercise your rights, contact us at hello@lsars.com. We will verify your identity before responding.

Children’s Privacy

The Site and the Services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us and we will delete it.

Updates to This Policy

We may update this Privacy Policy from time to time. The current version is always available on this page, and material changes will be communicated where required. Continued use of the Site or the Services after an update constitutes acceptance of the revised policy.

Contact Us

Questions about this Privacy Policy or our privacy practices should be directed to IOVerge LLC at hello@lsars.com.

The notice below is the regulator-facing version of the LSARS privacy policy, maintained through Termly. In the event of any inconsistency between the summary above and the notice below, the Termly notice controls.